Refund & Cancellation Policy

Cancelling your subscription

You can cancel your Evolella Pro subscription at any time. For web purchases, cancel through Paddle's hosted customer portal — open “Manage billing” under Plan & billing in your account settings, or use the manage-subscription link in your purchase email. For mobile purchases, cancel in the app store where you subscribed.

Cancellation takes effect at the end of the current paid period — you keep Pro access until then, and no further renewals are charged. Deleting your account cancels a Paddle web subscription immediately; app-store subscriptions must be cancelled in the store — deleting your account does not stop those renewals.

Refunds for web purchases

Web purchases are processed by Paddle, our merchant of record. Refund requests are handled under Paddle's refund policy and applicable consumer law. If you believe a charge was made in error, contact us within 14 days of the transaction at support@evolella.com with your purchase email and we will review the request case by case. Approved refunds are issued to the original payment method.

Refunds for mobile purchases

Subscriptions bought through the Apple App Store or Google Play are billed and refunded by the respective store under its own policies. Request those refunds through the store's refund process.

Questions

For billing help, contact support@evolella.com. This policy supplements our Terms of Service; statutory consumer rights are unaffected.